Here are the questions we seem to field most of the
time and our answers to them. Please feel free to
contact us
if you have any questions that are not listed here.
How can I use your products for my business?
Please review our Terms of
Use carefully before making your purchase. If you have any questions
please do not hesitate to contact
us.
YOU MAY:
~alter colors/layouts/fonts/elements for designing finished printed products for
your clients.
~insert your photos and sell as a finished printed copy to your clients.
~post the finished designs for display only on your social networking
pages provided a credit to www.ashedesign.com is given.
~display the finished/flattened designs for sale on your own personal
website using your photos.
YOU MAY NOT:
~use any of the copyrighted images (photos) from our website.
~refer to or list your finished designs in ANY FORM on any online
marketplace including, but not limited to eBay, Amazon or Etsy.
~resell or redistribute in any way, the layered PSD templates and
flattened .jpg files.
~reproduce, modify, alter or redistribute any part of our designs in
anything you are re-selling as a digital product, this includes sending
files via email.
Our templates may only be used to insert your photos and sell as a
finished printed copy to your clients, however, they may not be referred
to or listed in ANY FORM on any online marketplace including, but not
limited to eBay, Amazon or Etsy. You may post the finished designs for
display only on your social networking pages provided a credit to
www.ashedesign.com is given. You may display the announcements for sale
on your own personal website but may NOT use any of the copyrighted
photos shown in our examples. The layered PSD templates MAY NOT be
resold or redistributed in any way. PROOFS may be sent to your clients
as flattened .jpg files as long as the low-resolution .jpg measures no
more than 500 pixels at its longest length and contains the word "PROOF"
on the image. Full-size .jpg files MAY NOT be redistributed.
What is your return policy?
Before making any purchase, please check that your version of Photoshop
is compatible with the product. The Photoshop compatibility is listed on
each item page. Please refer to our
Return Policies; Exchanges.
Are these MAC compatible?
Yes, all of our products are compatible with both PCs and Macs.
Do I need Photoshop to use your products? What version of
Photoshop?
Yes, you do need to have Photoshop installed on your computer to use any
of our products. If you are concerned about using our templates in your version of
Photoshop WE STRONGLY SUGGEST you
download a test template before making any purchase.
I paid but I haven’t received my links. When will I get them?
Once your payment is processed, we will send you a link for digital
download. You should expect the links within 10 minutes of your purchase.
If you do not receive your links within 10 minutes check your spam folder
for an email from us. If it’s still not there, contact
us
and we'll re-send them.
It says compressed zip file how do I open that in Photoshop?
You cannot open a .zip file in Photoshop. Since the Photoshop (PSD)
files are so
large, we've compressed them into a .zip folder. First, unzip the folder
and save the .psd files inside to your computer. Once unzipped, you can
open the files in Photoshop.
How do I unlock the zip files?
ZIP files are part of Windows XP and Windows Vista operating systems.
The files should open automatically in them. If you aren't using either
you can download WINZIP extractor free from
http://www.winzip.com/prod_down.htm
I am having trouble downloading the files. Why aren’t they
working?
First off, make sure you are saving the files and NOT opening them. It’s
always best to download with a direct connection, rather than wireless
internet. Also, don't download the links simultaneously as this can
contribute to the problem as well. Sometimes a file can become corrupt
during download. Since most of our files very large, connections can
time out and cause problems. Try re-downloading the zip files you're
having trouble with one at a time. Alternately, if you have the
option to download the links from a different computer, we'd suggest
trying.
Conversely, we have had some customers find that choosing OPEN, not
save, works for them. It will take a while to open the .zip file. Once
opened, you can extract the files into a new folder on your computer.
We have also found that using a different internet browser can help.
If you use Internet Explorer, try using
FireFox.
Unfortunately, there isn't much that can be done to guarantee the
quality of a buyer's connection. We're serving all the downloads from of
Amazon S3's servers so they are coming from a reliable source but a
connection can still time out or slow down to a crawl because of the
buyer's ISP, which is beyond our control. Even if one of Amazon's
servers should happen to fail, there are several redundant servers in
place to pick up the slack automatically, allowing them to adapt to and
correct problems before they cause any problems to the quality of their
service. If you are still having problems or need your link
re-activated, please let us know.
Can I apply your current special offer to my previous purchases?
We are unable to extend prior sales beyond their expiration dates.
Since we receive so many requests of this nature, we encourage you to
keep an eye out for our weekly specials and act upon them quickly before
they expire. We understand that situations can arise that prohibit you
from taking advantage of our sales. However, we run specials every week
and can guarantee there will be other great deals coming. Since these
offers are so good we limit the time frame that you can take advantage
of them. For this
reason, we do not combine offers or pro-rate previous sales.
I'm seeing folders with pencil-looking icons to the right in my
layer palette and I cannot edit the items in them. Can you please tell
me what I am doing wrong?
This is because you are using Photoshop Elements and not the full
version of Photoshop with all of the bells and whistles. Photoshop
Elements does not recognize layer sets, which are the folders you are
seeing. The good news is, we've got a great little action you can
install for free to open the folders.
Download it here and follow the instruction in the zip folder.
How do I get my photo to fit exactly in the template?
This is accomplished by using clipping groups and is explained in detail
in the tutorial link that was included with your purchase.
I know how to clip one image to a mask but how do you clip one
image to more than one mask
like in your sports templates?
Many folks ask us how we clip the same photo to multiple photo layers.
While it may appear that it's only one photo, it's actually multiple
copies of the same photo clipped to their corresponding photo layer.
This is accomplished quite easily.
After you've positioned and sized your photo, clip it to one of the
photo layers. Now duplicate your photo, drag it to be just above the
next photo layer in the layers palette and clip it. If there is another
photo layer, duplicate your photo again, drag it to be just above the
next photo layer in the layers palette and clip. If you need to adjust
the positioning of the photos once they're all clipped, simply link all
of your photo layers together and move them to your liking.
I ordered templates from you. When I go to have them printed
at WHCC, they say the 5 x 7 folded cards need to be split down the
middle so I can put the front in one part of the ordering screen and the
back on another. Can you please tell me how to do this?
It's pretty easy to accomplish. While you're in the ROES system, choose
your 5x7 folded card. Drag your flattened .jpg file into the front panel
(for starters). Now choose "rotate image" and move the image all the way
to the left to reveal the entire right side (front panel). Perform the
same tasks for the other 3 panels moving them either to the left or
right accordingly to complete your design and you will be all set.
Are the fonts included?
We include a font list with the names of the fonts we have used with
each of our products. Many of the fonts we use are FREE. If you do not
find the exact font, there are many close representations to choose from
at the following sites: Fontica.com, FontCenter.com, FontRiver.com,
Fonts 101.com, FontSugar.com, LarabieFonts.com, DaFont.com,
scraptivity.com/create_fonts.html. We strongly suggest you check the
licensing terms for each font.
Why is there a yellow warning sign next to the text on the layer
palette?
If you're seeing a yellow warning sign on a text layer, it's because you
haven't installed the fonts first.
How do I install the fonts?
Fonts must be installed on your system, outside of Photoshop. Consult
your computer's help menu on "installing fonts" if you are unsure.
How do I load/install the actions?
We've provided a
comprehensive tutorial which addresses loading the actions.
Do you offer any custom design work?
We do offer some custom design services depending on the availability of
our designers. Our prices start at $100/hr. If you would like to inquire
about a particular job or to get a quote please contact
us. |
